Retail Sector
In the retail world, customer service is king. Customer service, provided over the telephone or accessible from any communication device, is an important ingredient to the overall customer experience. That is why, when retailers go looking for an IP Telephony solution, they want to find ways to enhance service. Often, retailers also want to support state-of-the-art showrooms with call centers and unique number dial-ins.
Many retail chains currently use outdated PABXs while in need of efficient means of communication between sites spread throughout different cities and countries.
