Overview
Klavoo Survey Solution is an innovative tool designed specifically for call centers focused on measuring and enhancing customer satisfaction (CSAT). This solution is instrumental in gathering real-time feedback from customers, providing invaluable insights into agent performance and overall customer experience.
ADVANCED DATA ANALYSIS AND
REPORTING
- Insightful Reports: Translates survey responses into actionable data, providing a clear picture of customer satisfaction.
- Survey Reporting Webpage: Accessible and user-friendly interface for reviewing customer feedback and trends
INTEGRATED POST-CALL SURVEY SYSTEM
- Seamless Transition: incorporate agent pictures for a more personalized and engaging dashboard.
- Interactive Voice Response (IVR) Surveys: Engaging and easy-tonavigate IVR surveys for instant feedback collection.
REAL-TIME FEEDBACK MECHANISM
- Instant Feedback Loop: Enables real-time understanding of customer experiences and issues.
- Proactive Service Improvement: Helps in quickly identifying and addressing areas needing attention.
MULTILINGUAL SUPPORT
- Extensive Language Options: Provides support for various languages, ensuring accessibility for a global customer base.
- Arabic-Optimized Interface:Designed to cater specifically to Arabic speakers, ensuring a userfriendly and effective interaction.
CUSTOMER DATA INTEGRATION
- Customer Information Recording: Collects customer details like mobile numbers and names (if available) from the call center database.
- Comprehensive Overview: Combines customer feedback with their personal and call details for a holistic view.
USER-FRIENDLY INTERFACE
- Intuitive Navigation: Designed with user experience in mind, ensuring ease of use and accessibility.
- Minimal Training Required: Simplified operation requiring little to no extensive training.
COMPREHENSIVE FEEDBACK COLLECTION
- Customizable Questions: Tailor survey questions to target specific aspects of the service experience.
- Efficient Data Collection: Gathers and compiles customer responses for detailed analysis.
DETAILED AGENT PERFORMANCE INSIGHTS
- Agent-Customer Interaction Tracking: Links customer feedback directly to the respective agent’s performance.
- Performance Metrics: Measures agent effectiveness based on customer ratings and feedback.
ENHANCED CUSTOMER RELATIONSHIP MANAGEMENT
- Customer Insights: Gains a deeper understanding of customer preferences and behaviors.
- Increased Customer Engagement: Encourages customer interaction, fostering loyalty and trust.
MULTI-PLATFORM COMPATIBILITY
- Cross-Device Access: Access the dashboard across various devices, ensuring flexibility and mobility.
- Operating System Agnostic: Compatible with multiple operating systems for broad usability.
CUSTOMIZATION AND SUPPORT
- Tailored Solutions : Clients can request specific features or integrations to align with their unique operational requirements.
- Dedicated Support : Ongoing technical support and regular updates to ensure optimal performance and adaptation to new technologies.
