Overview
The Klavoo Dashboard for AACC/ACCS is a state-of-the-art solution, crafted as an upgrade to the traditional Realtime Dashboard for Avaya Aura Contact Centers (AACC) and Contact Center Select (ACCS). This innovative product offers a significant enhancement in design and functionality, catering to the dynamic needs of modern contact centers.
ENHANCED DESIGN AND
CUSTOMIZATION
- Personalized Interface: Customers can tailor the dashboard to their specific preferences, ensuring a userfriendly experience.
- Specific Chart Requests: Ability to request customized charts for specialized data analysis.
COMPREHENSIVE AGENT
INFORMATION
- Agent Imagery: incorporate agent pictures for a more personalized and engaging dashboard.
- Detailed Analysis: Access in-depth information to analyze call center performance effectively.
REAL-TIME DATA VISUALIZATION
- Instant Updates: Monitor call center activities in real-time, ensuring immediate response to changing situations.
- Dynamic Data Display: View a wide array of data points, from call volumes to agent performance metrics.
MULTILINGUAL SUPPORT
- Extensive Language Options: Provides support for various languages, ensuring accessibility for a global customer base.
- Arabic-Optimized Interface:Designed to cater specifically to Arabic speakers, ensuring a userfriendly and effective interaction.
CUSTOMIZABLE REPORTING
- Adaptable Reports: Generate customized reports to meet specific analytical needs.
- Insightful Metrics: Gain insights into key performance indicators (KPIs) and metrics relevant to contact center operations.
USER-FRIENDLY INTERFACE
- Intuitive Navigation: Designed with user experience in mind, ensuring ease of use and accessibility.
- Seamless Integration: Works cohesively with existing Avaya Aura systems for a unified experience.
SCALABLE SOLUTION
- Flexibility: Suitable for both small and large-scale operations, adaptable to different call center sizes and types.
- Growth Support: Easily scalable to accommodate the growth and expansion of contact center operations.
ENHANCED SECURITY FEATURES
- Data Protection: Implements robust security measures to protect sensitive call center data.
- Access Control: Define user roles and permissions for secure access to dashboard functionalities.
ADVANCED ANALYTICS
- Predictive Insights: Utilize advanced analytics for forecasting and strategic planning.
- Behavioral Analysis: Understand customer interactions and agent performance on a deeper level.
MULTI-PLATFORM COMPATIBILITY
- Cross-Device Access: Access the dashboard across various devices, ensuring flexibility and mobility.
- Operating System Agnostic: Compatible with multiple operating systems for broad usability.
CUSTOMIZATION AND SUPPORT
- Tailored Solutions : Clients can request specific features or integrations to align with their unique operational requirements.
- Dedicated Support : Ongoing technical support and regular updates to ensure optimal performance and adaptation to new technologies.
