Helping you with your customer experience journey

Information Communications Technology solutions with a focus on professional services to help you help your customers.

What We Do

We develop creative, comprehensive and sustainable solutions for a future where society can thrive. Equipped with an intimate understanding of local intricacies, world-class talent and proactive leadership, we plan, design, manage and engineer long lasting and impactful solutions to uniquely complex problems.

Our Partners

Partnership

Partnership

All our services come together to support your customers.

Contact Centers

Social Media

Robotic Process Automation

Cybersecurity

Unified Communications

Networking

Low Current Solutions

Data Centers and Infrastructure

Recent Posts from the Blog

ARTELCO extends its capabilities into automation
developer
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February 9, 2024
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ARTELCO is proud to announce its new partnership with Freshworks. FreshWorks is Headquartered in Sanfrancisco and is the first company outside of the US to receive an investment from Google Capital. They have 250,000 customers across the globe and have 45000+ paying customers. Their customers include Landmark group. Alshaya, Sharaf-DG, Lulus, Aramex & Bein Media, Netflix and Sling.

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ARTELCO extends its capabilities into automation
developer
in
February 9, 2024
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ARTELCO extends its capabilities into automation through the signing of a new partnership with Automation Anywhere. Automation Anywhere delivers the world’s most sophisticated Digital Workforce Platform making work more human by automating business processes and liberating people and are a leader on the Gartner Magic Quadrant.

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Reviews

Ramez Kalis

CEO
Crystel International Co. for Outsourcing Services
"ARTELCO has been a reliable partner for us since our inception. We consider them to be part of Crystel and part of our success. I highly recommend them"

Elie Yazbeck

Regional Channel Manager
Avaya
"Over the 30 years of its partnership with Avaya, ARTELCO has an unblemished record of designing and delivering complex projects across industries. It has really been a pleasure working with them"

Yousef Dogum

IT Manager
DHL
"Not only did ARTELCO treat our business like their own, they were also like a family with DHL Express Jordan.."
Featured Clients

Featured Projects

Contact Center

Crystel provides global outsourced omnichannel services in Jordan and across the Middle East. Since the beginning ARTELCO has been Crystel's technology partner and has implemented and supported their most mission critical technology – their contact center. Crystel has been able to rely on ARTELCO fo 24/7 support and has built its business on their contact center's stability, reliability and robustness.

Contact Center

Over the past 35 years Arab Bank has depended on ARTELCO to supply, implement and support its telephony and contact center platforms, prt of the back-bone of what makes Arab Bank so special and a leader in the banking industry, its outstanding customer support. Day and night on holidays and working days, ARTELCO has endeavored to ensure that Arab Banks's integrated and advanced contact center is always up and servicing customers.

Converged Network

The two iconic St. Regis Towers in the heart of Amman have really come to define the skyline=, and ARTELCO weas there from the beginning. From the passive to the active network, ARTELCO has worked closely with St. Regis to provide customers with reliable network, wifi and telephony access, and continues to support St. Regis to this day. A 5-star property deserves 5-star service and ARTELCO strives to provide St. Regis with exactly that.

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ARTELCO
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