Transform your customer experience with AI automation.

Automate your customer journey to achieve the best possible customer experience. Powered by AI.

What We Do

Our end purpose is to achieve the highest possible level of customer satisfaction by providing the most predictable and fastest possible response to customer requests. We do this by automating the execution of customer requests from all possible communication channels, namely the AI Chatbot, the portal/app and the multi-channel contact center.
Our Story

Maximizing CX with AI Automation

Customer Needs Service

Request Can Be done from different Channels
1- AI Chatbot .
2-Web Portal or Mobile Application .
3- Omni Channel Contact Center .

Request Triggered

Automation Part
The process initiates automatically when a request is triggered, seamlessly executing on a low-code, no-code automation platform.

Inside the Process

Works as a Brain
we can engage AI for intelligent decision-making, unstructured document reading, verification, API/database/CRM/ERP integration, and automated customer follow-up for signatures or missing info—no human needed.

Human Approval

interact with Humans
If necessary, the process pauses for human approval; otherwise, it proceeds with automatic approval or decline based on predefined conditions and AI decisions.

Process Completion

Wow Factor
Request is processed, and a response is delivered with Fast, precise, and efficient — delivering responses that exceed expectations.

Reviews

Ramez Kalis

CEO
Crystel International Co. for Outsourcing Services
"ARTELCO has been a reliable partner for us since our inception. We consider them to be part of Crystel and part of our success. I highly recommend them"

Elie Yazbeck

Regional Channel Manager
Avaya
"Over the 30 years of its partnership with Avaya, ARTELCO has an unblemished record of designing and delivering complex projects across industries. It has really been a pleasure working with them"

Yousef Dogum

IT Manager
DHL
"Not only did ARTELCO treat our business like their own, they were also like a family with DHL Express Jordan.."
Featured Clients

Featured Projects

Contact Center

Crystel provides global outsourced omnichannel services in Jordan and across the Middle East. Since the beginning ARTELCO has been Crystel's technology partner and has implemented and supported their most mission critical technology – their contact center. Crystel has been able to rely on ARTELCO fo 24/7 support and has built its business on their contact center's stability, reliability and robustness.

Contact Center

Over the past 35 years Arab Bank has depended on ARTELCO to supply, implement and support its telephony and contact center platforms, prt of the back-bone of what makes Arab Bank so special and a leader in the banking industry, its outstanding customer support. Day and night on holidays and working days, ARTELCO has endeavored to ensure that Arab Banks's integrated and advanced contact center is always up and servicing customers.

Converged Network

The two iconic St. Regis Towers in the heart of Amman have really come to define the skyline=, and ARTELCO weas there from the beginning. From the passive to the active network, ARTELCO has worked closely with St. Regis to provide customers with reliable network, wifi and telephony access, and continues to support St. Regis to this day. A 5-star property deserves 5-star service and ARTELCO strives to provide St. Regis with exactly that.

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