IP Telephony

IP Telephony stands for Internet Protocol Telephony, and it means “voice transmitted over a computer network.” Don’t be fooled by the “Internet” part of the acronym. VoIP will run over any type of network. Currently, in the corporate sector the private dedicated network option is the preferred type. For the telecommuter or home-user, the hands-down favorite is broadband. You can access your account on the VoIP network by a desktop telephone, a wireless IP phone (similar to a cell phone), or the soft screen dial pad of your laptop or desktop computer.

With this setup, you can literally pick up your things and move to another location of your office building — or even across office buildings inter- or intra-state — without having to forward your calls to a new telephone. What’s more, you can access the Web from your IP phone, enabling you to get important announcements and e-mail on the go. If you are considering a converged network, you are probably anxious to gain a simple-to-manage, business-driven architecture at a cost that is competitive with your current expenditures.

Technical Specifications

Being the number one worldwide in IP Telephony provider and serving over 90% of the fortune 500 companies, Avaya’s IP Telephony platform counts amongst the most reliable, secure and robust platforms in the world.

Avaya’s SME product is called the IP Office and has the capability of serving up to 360 users. The IP Office is all any SME office will need to satisfy its communications needs no matter how sophisticated. It has built-in, Voice mail, Recording, Conferencing (up to 64 parties), Auto attendant, Integrated Messaging, eConsole and Phone Manager applications, as well as Contact Center applications and CTI capabilities which integrate through industry-standard APIs to any CRM application necessary. IP Office also has out-of-the-box integration capabilities with Microsoft applications, including Microsoft Outlook and Microsoft CRM.

Avaya’s Enterprise Telephony offering compromises Avaya Media Servers and Gateways, serving up to 36,000 users on one set of fully redundant servers. Running on a hardened Linux operating system and continuously developed and improved over a period of around two decades, the Avaya Communications Manager will meet the evolving needs of your enterprise network and power any converged infrastructure. Avaya delivers industry-leading intelligent call processing plus over 700 features that help improve employee productivity and customer service right out to the edge of your network. I can also provide a gentle path to reliable converged voice and data networks while protecting your current investments by allow customers to implement hybrid telephony solutions with Digital, Analog and IP extensions.